The Management Development Program is designen to increase the skills and knowledge of Managers, Supervisors or those aspiring to be a Manager. This “hands on” and practical program offers a very flexible approach, with the choice of modules and time frames between each session. As part of the program, a Business Improvement Project is implemented which not only demonstrates the skills learnt but also the implementation of those skills.
Prioritising Work
- Goal Setting
- Planning Your Work
- Time Analysis
- Prioritisation
- Causes Of Wasted Time
- Overcoming Procrastination
- Understanding And Managing Interruptions
Workplace Relationships
- Why Develop Positive Relationships
- Defining A Good Relationship
- Communication Skills
- The Importance Of Trust
- Six Levels Of Rapport
- How To Build Good Work Relationships
- Coaching To Support Colleagues
- Working With Different Personalities
Building Effective Teams
- Difference Between Teams And Groups
- What Makes A Successful Team
- Stages Of Team Development
- Building Confidence In Other People
- How To Build A Positive Team
- Five Disfunctions Of A Team
- Why Some Teams Fail
- Six Problem Behaviours
- Team Climate
- Gaining The Trust Of Your Team
- Team Personality Types
Management, Leadership And Decision Making
- Leaders Versus Managers
- Modelling The Right Behaviours
- Developing Your Leadership Style
- Laissez Faire Versus Micromanagement
- Adaptive Leadership
- Leadership Styles
- 10 Common Leadership And Management Mistakes
- Motivating People Effectively
- Leading Teams
- Decision Making
Managing Conflict And Difficult People
- Good Versus Bad Conflict
- Levels Of Conflict
- Skills Required To Resolve Conflict
- Effective Communication
- Being Assertive
- Dealing With Difficult People
- What Is A Difficult Conversation
- Why Have A Difficult Conversation
- Planning For A Difficult Conversation
- How To Have A Difficult Conversation
