The Management Development Program is designen to increase the skills and knowledge of Managers, Supervisors or those aspiring to be a Manager. This “hands on” and practical program offers a very flexible approach, with the choice of modules and time frames between each session. As part of the program, a Business Improvement Project is implemented which not only demonstrates the skills learnt but also the implementation of those skills.

Prioritising Work

  • Goal Setting
  • Planning Your Work
  • Time Analysis
  • Prioritisation
  • Causes Of Wasted Time
  • Overcoming Procrastination
  • Understanding And Managing Interruptions

Workplace Relationships

  • Why Develop Positive Relationships
  • Defining A Good Relationship
  • Communication Skills
  • The Importance Of Trust
  • Six Levels Of Rapport
  • How To Build Good Work Relationships
  • Coaching To Support Colleagues
  • Working With Different Personalities

Building Effective Teams

  • Difference Between Teams And Groups
  • What Makes A Successful Team
  • Stages Of Team Development
  • Building Confidence In Other People
  • How To Build A Positive Team
  • Five Disfunctions Of A Team
  • Why Some Teams Fail
  • Six Problem Behaviours
  • Team Climate
  • Gaining The Trust Of Your Team
  • Team Personality Types

Management, Leadership And Decision Making

  • Leaders Versus Managers
  • Modelling The Right Behaviours
  • Developing Your Leadership Style
  • Laissez Faire Versus Micromanagement
  • Adaptive Leadership
  • Leadership Styles
  • 10 Common Leadership And Management Mistakes
  • Motivating People Effectively
  • Leading Teams
  • Decision Making

Managing Conflict And Difficult People

  • Good Versus Bad Conflict
  • Levels Of Conflict
  • Skills Required To Resolve Conflict
  • Effective Communication
  • Being Assertive
  • Dealing With Difficult People
  • What Is A Difficult Conversation
  • Why Have A Difficult Conversation
  • Planning For A Difficult Conversation
  • How To Have A Difficult Conversation