Building Better Customer Service is vital in today’s competitive environment. How do I exceed customer’s expectations? What skills and knowledge do I require to deliver effective service and what is that customers actually expect? This course answers all those questions and more!
Content
- What is Customer Service
- Internal Vs External service
- Creating Positive and Lasting Impressions
- Understanding and Identifying Customer Needs
- Handling Difficult Customers
- Exceeding Customer Expectations
- How to Deliver Excellent Service
- Increase Customer Loyalty
- Developing Good Customer Relationships
- Measuring Customer Satisfaction
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If the above course doesn’t meet your needs, we can assist you in providing a solution by building your own course.