Building Better Communication skills is not only important for working relationships but also for everyday life. This course will help you identify your personal communication style and the style of others. Through understanding your own individual communication style and the styles of others, you will enhance your ability to build effective relationships with others and have the ability to communicate more confidently in may situations.
Content
- What is Communication
- Understanding the Communication Cycle and How To Use it
- How Effective Are You at Communicating
- Elements of Communication
- Making a Great First Impression
- Giving & Receiving Feedback
- Effective Questioning Techniques
- Active Listening
- Using Self-Discovery and Communication to Build Trust
- Linking Attitude and Behavior
- Using Empathy Effectively
- Communication Styles
- Developing Your Assertiveness
- How to Handle Criticism
- Communicating in a Crisis
- The Importance of Dealing With Angry People
If the above course doesn’t meet your needs, we can assist you in providing a solution by building your own course.
